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FREQUENTLY ASKED QUESTIONS

 
  • To enrol into lessons please call our Swim School, visit us in person or complete the enquiry form on this website. Children with previous swimming experience will be booked in for a free assessment to ensure that they are placed into the correct level. Enrolments can be made at anytime during the year.

  • Our programs operate all year round, including during the school holidays. We believe ongoing lessons maximise progress. The Swim School is closed on public holidays and for a two week period over Christmas and New Year. Your fees will be adjusted accordingly.

  • You are entitled to a maximum of one make-up lesson per calendar month. Make-up lessons do not accrue and are not interchangeable for refunds. Extra make-ups are not provided for missed make-up lessons. In extenuating circumstances, such as ongoing illness or long term holidays, please contact our manager.

  • As your child grows, swimming skills will continue to develop and extend. Each child is unique and will master skills and progress at their own pace. The amount of time spent practising skills can affect how long it takes for your child to progress through the levels. Regular attendance throughout the year will aid in your child’s ability to remain water-safe, retain skills and progress. We heat our indoor pools to a comfortable 32.5 degrees all year round.

  • Swimming lessons provide a unique combination of social and physical interaction with the teacher and classmates. Learning to swim is a lifelong investment and continuing swimming during the winter months will build upon the skills learnt for the following summer. Children require constant practice to acquire new skills and reinforce existing ones. Aquatic education is an ongoing process of long term skill development and committing skills into muscle memory. Stopping over winter may cause your child’s confidence and swimming ability to regress. Our pools are maintained at a comfortable temperature all year round to ensuring optimal conditions for swimming.